FAQ

What types of products does UrbanCouture offer?

UrbanCouture specializes in a curated selection of stylish home essentials and unique accessories. Our product range includes cozy throw blankets and elegant wine tumblers, designed to enhance both your living space and outdoor gatherings.

How can I ensure the quality of the products I purchase?

All products at UrbanCouture are selected based on their practicality and modern design. We prioritize high-quality materials and craftsmanship to ensure that each item not only meets but exceeds customer expectations.

What is the return policy for items purchased from UrbanCouture?

UrbanCouture has a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided that the item is in its original condition, unworn or unused, with tags and packaging intact.

How long does it take to process a refund?

Once a return is received and inspected, customers will be notified regarding the approval of their refund. If approved, refunds will be processed to the original payment method within 10 business days. Please note that it may take additional time for banks or credit card companies to post the refund.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, sale items and gift cards are not eligible for return. For specific inquiries regarding an item, customers are encouraged to contact us directly.

What should I do if my order arrives damaged or incorrect?

Customers should inspect their order upon receipt. If an item is defective, damaged, or incorrect, it is important to contact UrbanCouture immediately to evaluate the issue and facilitate a resolution.

How can I contact UrbanCouture for further inquiries?

For any questions or concerns, customers can reach out via email at phoeberaine918@gmail.com. We are committed to providing assistance and addressing any inquiries promptly.

Is there a cooling-off period for orders shipped to the European Union?

Yes, customers in the European Union have a 14-day cooling-off period during which they can cancel or return their order for any reason. The item must be in its original condition, unworn or unused, with tags and packaging intact.